Grime Stoppers Cleaning Policies and Procedures

Safe Work Practices Policy

Our cleaning company is committed to providing a safe work environment for our employees. All employees are expected to follow the safe work practices outlined in this policy.

Cleaning Products

Only cleaning products that have been approved by our company may be used. Employees must read and follow the manufacturer’s instructions when using cleaning products.

Personal Protective Equipment

Employees must wear the personal protective equipment provided by our company while working. This includes gloves, safety glasses, and aprons. Safety helmets and gloves shall be worn as needed.

Ergonomics

Employees must use proper ergonomic techniques when cleaning. This includes lifting properly and using cleaning tools that are appropriate to the height and strength of each person.

Hazardous Waste

Hazardous waste must be disposed of according to local, state, and federal regulations. Employees must not attempt to clean up or dispose of hazardous waste without notifying the manager of the company.

Cleaning Methods Policy

Cleaning products must be applied according to the manufacturer’s instructions. Cleaning Tools: The following cleaning tools are to be used: brooms, dustpans, mops, and vacuum cleaners. Scrub brushes, spot-cleaning cloths and other such items shall be used as needed.

Customer Service Policy

Our cleaning company is committed to providing excellent customer service. Employees are expected to be professional and courteous at all times. Employees should always greet the customer upon arrival and inform the customer when leaving (if cleaning during working hours).

Complaint resolution 

All complaints must be resolved in a timely manner. If the employee is unable to satisfy any customer complaint, the issue is to be reported to management for resolution within 24 hours.

Feedback

Customers will be asked to provide feedback on the quality of our services from time to time.